Freshsales vs HubSpot CRM
In our head-to-head analysis of Freshsales ($9/user/mo, rated 4.4/5) versus HubSpot CRM ($15/user/mo, rated 4.6/5), Freshsales delivers dependable standard features for CRM & Revenue Operations, while HubSpot CRM matches core capabilities with competitive pricing starting at $15/user/mo.
| Feature / Benchmark | Freshsales Freemium | HubSpot CRM Freemium |
|---|---|---|
| Starting Price | $9/user/mo | $15/user/mo |
| User Rating | ★ 4.4 / 5.0 | ★ 4.6 / 5.0 |
| Sprints & Agile Cycles Built-in support for time-boxed sprints, iterations, and agile backlog management. | ✕ Not Native | ✕ Not Native |
| Interactive Kanban Boards Visual drag-and-drop workflow tracking with custom status columns and swimlanes. | ✓ Supported | ✓ Supported |
| Strategic Roadmaps & Gantt Timeline visualization, project milestone dependencies, and executive portfolio views. | ✕ Not Native | ✕ Not Native |
| Native Time Tracking In-app timers, billable hours tracking, and detailed timesheet reporting. | ✕ Not Native | ✕ Not Native |
| No-Code Workflow Automations Trigger-based automations to assign tasks, sync statuses, and send notifications. | ✓ Supported | ✓ Supported |
| AI Copilot & Smart Triage Generative AI assistance for summarizing issues, auto-labeling, and drafting updates. | ✓ Supported | ✓ Supported |
| Enterprise Security & Governance SOC2 Type II compliance, SAML SSO single sign-on, and granular role permissions. | ✓ Supported | ✓ Supported |
| Official Access | Visit Freshsales → | Visit HubSpot CRM → |
Freshsales Detailed Assessment
What We Like (Pros)
- Affordable entry price with built-in phone and chat
- Freddy AI highlights deals at risk and predicts revenue
- Seamless connection with Freshdesk customer support
Key Limitations (Cons)
- Workflow automation limits on lower tiers
- Fewer third-party marketplace apps than HubSpot
- UI nomenclature can be confusing across Freshworks products
HubSpot CRM Detailed Assessment
What We Like (Pros)
- Generous forever-free CRM tier for startups
- Seamless alignment between marketing campaigns and sales pipelines
- Polished UI with 1,500+ native app integrations
Key Limitations (Cons)
- Steep price jumps when upgrading to Professional and Enterprise Hubs
- Marketing contact tier pricing scales up rapidly
- Annual contract lock-in on higher tiers
Choosing Between Freshsales and HubSpot CRM
Which is more cost-effective: Freshsales or HubSpot CRM?
Freshsales starts at an entry rate of $9/user/mo (Freemium), whereas Freshsales begins at $9/user/mo. For teams prioritizing lean software budgets, Freshsales provides an accessible starting point.
How do Freshsales and HubSpot CRM compare in verified user ratings?
HubSpot CRM holds the edge with a verified rating of 4.6/5.0, praised especially for Generous forever-free CRM tier for startups. Meanwhile, Freshsales scores 4.4/5.0.
When should you choose Freshsales over HubSpot CRM?
Choose Freshsales if your priority is Affordable entry price with built-in phone and chat within CRM & Revenue Operations. Opt for HubSpot CRM if you require Generous forever-free CRM tier for startups and $15/user/mo pricing.