Close CRM vs Freshsales
In our head-to-head analysis of Close CRM ($49/user/mo, rated 4.7/5) versus Freshsales ($9/user/mo, rated 4.4/5), Close CRM delivers dependable standard features for CRM & Revenue Operations, while Freshsales matches core capabilities with competitive pricing starting at $9/user/mo.
| Feature / Benchmark | Close CRM Paid (Free Trial) | Freshsales Freemium |
|---|---|---|
| Starting Price | $49/user/mo | $9/user/mo |
| User Rating | ★ 4.7 / 5.0 | ★ 4.4 / 5.0 |
| Sprints & Agile Cycles Built-in support for time-boxed sprints, iterations, and agile backlog management. | ✕ Not Native | ✕ Not Native |
| Interactive Kanban Boards Visual drag-and-drop workflow tracking with custom status columns and swimlanes. | ✓ Supported | ✓ Supported |
| Strategic Roadmaps & Gantt Timeline visualization, project milestone dependencies, and executive portfolio views. | ✕ Not Native | ✕ Not Native |
| Native Time Tracking In-app timers, billable hours tracking, and detailed timesheet reporting. | ✕ Not Native | ✕ Not Native |
| No-Code Workflow Automations Trigger-based automations to assign tasks, sync statuses, and send notifications. | ✓ Supported | ✓ Supported |
| AI Copilot & Smart Triage Generative AI assistance for summarizing issues, auto-labeling, and drafting updates. | ✓ Supported | ✓ Supported |
| Enterprise Security & Governance SOC2 Type II compliance, SAML SSO single sign-on, and granular role permissions. | ✓ Supported | ✓ Supported |
| Official Access | Visit Close CRM → | Visit Freshsales → |
Close CRM Detailed Assessment
What We Like (Pros)
- Built-in power dialer, VoIP calling, and SMS with zero third-party tools needed
- Engineered for speed—reps live in a single unified inbox
- AI call transcription and coaching summaries
Key Limitations (Cons)
- Higher starting price per seat (though it replaces separate dialer tools)
- Not built for field sales or long multi-year RFPs
- Limited native marketing landing page builders
Freshsales Detailed Assessment
What We Like (Pros)
- Affordable entry price with built-in phone and chat
- Freddy AI highlights deals at risk and predicts revenue
- Seamless connection with Freshdesk customer support
Key Limitations (Cons)
- Workflow automation limits on lower tiers
- Fewer third-party marketplace apps than HubSpot
- UI nomenclature can be confusing across Freshworks products
Choosing Between Close CRM and Freshsales
Which is more cost-effective: Close CRM or Freshsales?
Freshsales starts at an entry rate of $9/user/mo (Freemium), whereas Close CRM begins at $49/user/mo. For teams prioritizing lean software budgets, Freshsales provides an accessible starting point.
How do Close CRM and Freshsales compare in verified user ratings?
Close CRM holds the edge with a verified rating of 4.7/5.0, praised especially for Built-in power dialer, VoIP calling, and SMS with zero third-party tools needed. Meanwhile, Close CRM scores 4.7/5.0.
When should you choose Close CRM over Freshsales?
Choose Close CRM if your priority is Built-in power dialer, VoIP calling, and SMS with zero third-party tools needed within CRM & Revenue Operations. Opt for Freshsales if you require Affordable entry price with built-in phone and chat and $9/user/mo pricing.